十二运会对辽宁体育产业的影响研究

本文通过文献资料法和大规模的理论结合实际研究对即将在辽宁省举办的十二运会带给辽宁省乃至全国体育产业的影响做了初步的研究并得出的结论。     

基于非正式制度的绿色产业集群融资问题研究

正式制度是人们有意识建立起来的并以正式方式加以确定的各种制度安排,而非正式制度是指人们在长期社会交往过程中逐步形成,并得到社会认可的约定成俗、共同恪守的行为准则。产业集群发展的实践表明,嵌入于社会结构的非正式制度起到了至关重要的作用。在社会资本的分配方式上,尽管正规金融占据主体和主导的地位,但是,鉴于目前我国绿色产业集群发展在资金筹集上的特殊性,本文深入分析了非正式制度在集群发展中的正面效应,并提出了引导非正规金融支持绿色产业集群快速发展的途径。     

The Concept and Application of Managerial Competence in Developed and Developing Economies: A Two Country Analysis

Abstract

This paper reviews the concept of managerial competence as applied in transportation management in developing and developed economies, using Boyatzis' (1982) model of effective job performance. Boyatzis postulated that effective performance of a job is the attainment of specific results or outcomes required by the job through specific actions while maintaining or being consistent with policies, procedures, and conditions of the organizational environment. Literature search and interviews with managers with extensive experience in Nigeria and the United Kingdom reveal that Boyatzis' constructs are valid within the developed economies. However, within the developing economies, it is found that modifications are required to accommodate cultural and socio-political realities and to match the skills of individuals with their current and future roles in an organization. The study also found that there are similarities in competency requirements between the two countries. It is concluded with a recommendation that management methods be adapted rather than adopted, via such strategies as the community concept approach which emphasizes, for example, on the job training with formal theoretical reinforcement at later stages, and that practical universality of management strategies may be a myth.     

持续加强高职学生实用英语口语教学的必要性探究

近年来，随着经济高速发展，第三产业地位节节攀升。为了更好地开展工作，用人单位对应聘人员素质的要求不断提高，并将英语应用能力，尤其是口语表达能力列入重要考虑因素。专门为服务业培养人才的服务类高职院校应当加强对学生实用英语口语表达能力的培养，从而满足市场需求。     

The Nurturing of Relationships in Commercial and Retail Banking

ABSTRACT

The objective of this paper is to develop a better understanding of the factors associated with nurturing relationships between relationship managers and their clients in the banking industry. The Nominal Group Technique and a content analytical approach were both used to respectively collect and interpret the data. Results found the nurturing of relationships to be endogenous and asymmetrical in nature. The consequence is a personal, individualistic process maintained on behalf of the bank. The complexity associated with managing commercial portfolios requires commercial account managers to be more involved with their clients in the nurturing process than retail branch managers.     

Sexual Harassment in Kitchens

ABSTRACT

In summarising the main findings of this study it appears that many hospitality properties in France and Sweden do not have policies regarding sexual harassment nor have the majority of respondents received any information about sexual harassment during their training. Perceptions of what constitutes sexual harassment and the likelihood of reporting possible incidents differ between nationalities and a large percentage of both male and female respondents have experienced serious acts of sexual harassment while at work.     

Relationship between HEXACO personality factors and emotional labour of service providers in the tourism industry

This study aimed to 1) explore to what extent service providers’ emotional labour is affected by personality as measured using HEXACO personality factors, 2) analyze the affect of emotional labour on the performance of required emotional display rules, and 3) investigate differences in emotional labour depending on service providers’ demographic characteristics. From a questionnaire survey of employees in different service sectors in Korea, four HEXACO personality factors, Extraversion, Agreeableness, Conscientiousness, and Openness were found to have a positive influence on emotional labour. Deep acting has a positive influence on the requirement to display positive emotions and a negative influence on the requirement to hide negative emotions. Demographic variables generally do not affect emotional labour. This study provides practical information about employees to managers in the service industry. It could help in recruitment, the management of human resources, and enhance a company’s service assessment.     

Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry

Research into innovativeness and customer orientation in the service industry is burgeoning, yet our understanding of the antecedents and consequences of both activities in hospitality management remain unclear. To address this problem we investigate the link between corporate culture, indicators of innovativeness and business performance in the Swiss hotel industry, because the Swiss have a proclivity toward innovation as well as a long established record in hospitality management. Data were generated from 96 businesses in the hotel industry and the results were analysed using structural equation modeling. They suggest that cultural dimensions are positively associated with customer orientation, innovativeness, and company performance. The implications of the findings are discussed along with limitations and future research directions.     

Developing energy conservation and carbon reduction indicators for the hotel industry in Taiwan

This study develops and weights energy conservation and carbon reduction (ECCR) indicators for the hotel industry in Taiwan to create an instrument to help address climate change. Eighteen semi-structured interviews were conducted with senior hotel managers, environmental specialists, and government officials to identify the preliminary ECCR framework. An expert panel then was invited to review the structure of ECCR criteria and the compiled criteria in a structure for item modification. An analytic network process questionnaire survey was employed to determine the relative weights of the criteria. The data analysis reveals seven categories in the ECCR framework: communication and participation, top management commitment, energy, water, waste, building, and purchasing. A total of 32 indicators were identified and prioritized in terms of their relative importance to ECCR contributions. The results of this study suggest that the success of ECCR implementation depends primarily on management support and staff engagement. Hotel operators can improve their environmental management by initiating ECCR practices based on the proposed ECCR indicators.